CASE STUDY
Patient experience and impact - More than clicks
Our engagement showed the value of patient support initiatives and led to a reporting framework that demonstrated their impact.
CLIENT
Global medical device company
CHALLENGES
What activities are most meaningful to the patient experience & outcomes, and how do we measure their impact?
How do we demonstrate that our activities are effective at addressing patient support needs and delivering on business objectives?
Our work
Insights
Leveraged data to extract insights on the issues patients face.
Interventions
Worked across markets and regions to identify successful interventions for overcoming patient challenges.
Reporting
Created a measurement framework to demonstrate the value of patient support solutions in achieving better outcomes that translate into business value.
Our impact
Insights from data on patient activities that bring to life the dynamics related to key business and health outcome measures such as start time, adherence, and persistency.
Clarity on the metrics that matter - where patient value is aligned with business value.
Alignment across markets and regions on the drivers and priorities for achieving a best-in-class patient experience.
— Senior Director, Strategic Capabillities